Privacy Policy
Last Updated: 14 August 2025
At Mavis Road Animal Clinic, we value your trust and are committed to protecting the privacy of our clients and their pets. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, or use our services.
1. Information We Collect 📋
We may collect the following types of information from you:
Personal Information: Name, address, phone number, email address, emergency contact details.
Pet Information: Pet’s name, breed, age, medical history, vaccination records, and treatment notes.
Payment Information: Billing address, payment method details (processed securely).
Website Data: IP address, browser type, device type, and browsing activity (via cookies and analytics tools).
2. How We Use Your Information 💙
We use your information to:
Provide veterinary care and related services for your pet.
Manage appointments, reminders, and follow-ups.
Process payments and issue invoices.
Communicate important updates, medical information, or health alerts.
Improve our website and client experience.
Comply with legal and regulatory requirements.
3. Sharing of Information 🔒
We do not sell, rent, or trade your personal information.
We may share information only in the following cases:
With Your Consent – When you authorize us to share with a third party (e.g., insurance provider, referral clinic).
Service Providers – With trusted third-party partners who assist with payment processing, appointment scheduling, or analytics (under strict confidentiality agreements).
Legal Requirements – If required by law, court order, or regulatory authority.
4. Data Security 🛡️
We implement strict administrative, technical, and physical safeguards to protect your personal data. While no system is completely secure, we take every reasonable precaution to prevent unauthorized access, use, or disclosure.
5. Cookies & Tracking 🍪
Our website uses cookies and similar technologies to improve your browsing experience and analyze site traffic.
You may disable cookies in your browser settings, but some site features may not work properly without them.
6. Your Rights ✨
You have the right to:
Access the personal information we hold about you.
Request corrections or updates to your data.
Request deletion of your personal information, subject to legal or medical record-keeping requirements.
7. Third-Party Links 🔗
Our website may contain links to third-party sites (e.g., pet insurance providers). We are not responsible for their privacy practices and encourage you to review their policies.
8. Changes to This Policy 📅
We may update this Privacy Policy from time to time. Any changes will be posted here with the updated date.
9. Contact Us 📞
If you have questions about our Privacy Policy or your personal information, please contact us:
Mavis Road Animal Clinic
📍 3095 Wolfedale Road, Unit 1, Mississauga, Ontario L5C 1V8
📞 +1 905 275 2782
📧 [email protected]
We’re committed to keeping your trust and ensuring that both you and your furry friends feel safe—online and in our clinic. 🐶🐱💙